The Oregon Department of Corrections (DOC) is launching a new Friends & Family Commissary Ordering Pilot Program, designed to expand opportunities for meaningful support between Adults in Custody (AICs) and their loved ones. This initiative will allow approved friends and family to purchase select commissary items for eligible AICs through a secure online ordering system managed by Access Securepak.
About the Pilot
Beginning this spring, DOC will conduct a limited pilot at two facilities:
Coffee Creek Correctional Facility (CCCF)
Powder River Correctional Facility (PRCF)
These locations were selected to help us test program logistics, ordering processes, security protocols, and communication workflows before considering a broader rollout.
Friends and Family will be able to browse the approved catalog and place orders during designated purchasing windows. Items purchased through this system are fully vetted by DOC for security, packaging, and quantity restrictions. Only individuals on an AIC’s approved visitor list will be able to place orders.
What the Pilot Will Tell Us
This pilot is essential for evaluating:
System performance and ordering timelines
Facility operational impacts
Delivery procedures and accuracy
AIC and Friends & Family satisfaction
Equity considerations across institutions
Feedback from the pilot will guide improvements, updates to policy and communication materials, and any necessary changes to the final program model.
Future State
It is important to emphasize that this is a pilot project. The long‑term intent is to expand Friends & Family commissary ordering to additional DOC facilities statewide, provided the pilot demonstrates that the program is operationally sound, equitable, and beneficial for AICs, their families, and DOC staff.
Updates will be shared as the pilot progresses and as decisions are made regarding next steps.
The Oregon Department of Corrections (DOC) is launching a new Friends & Family Commissary Ordering Pilot Program, designed to expand opportunities for meaningful support between Adults in Custody (AICs) and their loved ones. This initiative will allow approved friends and family to purchase select commissary items for eligible AICs through a secure online ordering system managed by Access Securepak.
About the Pilot
Beginning this spring, DOC will conduct a limited pilot at two facilities:
Coffee Creek Correctional Facility (CCCF)
Powder River Correctional Facility (PRCF)
These locations were selected to help us test program logistics, ordering processes, security protocols, and communication workflows before considering a broader rollout.
Friends and Family will be able to browse the approved catalog and place orders during designated purchasing windows. Items purchased through this system are fully vetted by DOC for security, packaging, and quantity restrictions. Only individuals on an AIC’s approved visitor list will be able to place orders.
What the Pilot Will Tell Us
This pilot is essential for evaluating:
System performance and ordering timelines
Facility operational impacts
Delivery procedures and accuracy
AIC and Friends & Family satisfaction
Equity considerations across institutions
Feedback from the pilot will guide improvements, updates to policy and communication materials, and any necessary changes to the final program model.
Future State
It is important to emphasize that this is a pilot project. The long‑term intent is to expand Friends & Family commissary ordering to additional DOC facilities statewide, provided the pilot demonstrates that the program is operationally sound, equitable, and beneficial for AICs, their families, and DOC staff.
Updates will be shared as the pilot progresses and as decisions are made regarding next steps.
DOC recently completed the pilot of the Friends and Family Program at two institutions. Following the pilot, an internal review was conducted to assess what worked well and to identify areas for improvement. We also met with the program’s vendor to discuss feedback, lessons learned, and potential enhancements.
At this time, no official decision has been made about whether the program will be expanded, continued, or discontinued. We understand there are rumors circulating, and we want to reassure friends and family that no determination has been made one way or the other. Further updates will be provided as more information becomes available.
Update on the Friends and Family Program
DOC recently completed the pilot of the Friends and Family Program at two institutions. Following the pilot, an internal review was conducted to assess what worked well and to identify areas for improvement. We also met with the program’s vendor to discuss feedback, lessons learned, and potential enhancements.
At this time, no official decision has been made about whether the program will be expanded, continued, or discontinued. We understand there are rumors circulating, and we want to reassure friends and family that no determination has been made one way or the other. Further updates will be provided as more information becomes available.
